BPL iQ’s Service strategy is built on its core objective of creating trust and building loyalty by providing the best-in-class service to its customers. With a process driven, customer-centric strategy, BPL iQ aims to provide a pleasant customer experience during all the phases of interaction across all its delivery centers.
BPL iQ’s Solution Delivery Team is a group of highly motivated and trained professionals, capable of designing and delivering solutions suited to specific needs BPL’s Service network, spread across India, offers presales support to customise the solutions based on requirements. During the pre-site visit, the BPL team discusses and assesses a variety of things that are essential for automation such as conduits, circuit diagrams, lighting points and site condition. Based on the overall findings of the report, the BPL team reverts with a clear design of the automation planned and the appropriate solution.
The Solution Delivery Team ensures effective and efficient project management with a complete understanding of project design, product capabilities & limitations, project implementation plan and project schedule. While adhering to the best practices and industry norms during the delivery phase of the project, BPL’s project team works in tandem with the Client’s project management team, initiates preparatory works, monitors dependencies, performs installation & commissioning ensuring on time delivery of the project. Documentation and process adherence are ensured through audits. Safety guidelines are followed stringently by all members of the team. Customer education on the product and available support options is achieved with a demonstration of the solution on completion of the commissioning.
BPL iQ’s Post-Purchase Service Support Team understands the changing needs of customers and provides post-installation support in various forms such as: Self Help (FAQ), Online Technical Documents, Email Support, Telephonic Support and On-site support based on the severity of the issue reported. BPL iQ’s pan India support is also available through its own service centers and well established partners who are trained to handle all solution-related issues. An all-day call center support may also be contacted for registration of complaints or enquiries related to BPL iQ devices and solution.
BPL also has an annual Service Visit free of cost, besides the comprehensive option of a post-warranty AMC (which includes mandatory four visits during the AMC contract period). For AMC holders, all software upgrades and device health monitoring is done at no additional cost. There is also an Engineer on-call and special subsidized rates for spare parts.